Overcoming Objections

top 2 rebuttals

Most common objections

fake Objections

Real objections

Transitioning away

Agreeing with the customer

Making their objections positive

I’m not interested:

Ya nobody was interested til they heard about the new policy they passed 7 days ago, did you already see that? That’s why…

Is this about solar?:

N-n-no you already have solar, all they’re doing is…

I don’t have time right now:

Ya no me neither, they’re just…

We are moving soon:

Yes! Finally I found someone who is moving! Those who are moving actually make the most amount of money going solar! That’s because…

Our bill isn’t very high so we don’t mind paying it:

Yes! That means you’re a low usage home and those are the ones who save the most money by switching to solar. So they’re just gonna…

I don’t want solar:

Ya no nobody does, but since you already have solar all they’re gonna do is…

I’m busy:

Ya me too I have to cover this whole neighborhood by Sunset, basically they’re just…

We have so many solar reps knocking on our door:

Ya I know it’s super annoying, the only reason they sent us back out is because of the new bill that just got approved not even 10 days ago, did you see that on the news? I don’t know all the information on it but…

Can you come back later?

Yes the energy consultant is actually the one who will come by, I’m gonna have him stop by around 5:30 to go over the report with you and your spouse. All I need from you before I leave is…

I can’t afford solar:

N-n-no you’re already paying for solar, they’re just gonna redirect it to save you that extra 20-50% off your bill…

My friend had a horrible experience with solar:

Ya I’ve actually heard that before and it makes me sad because people get a bad taste in their mouth. The nice thing is that we are dealers & brokers for 50+ partners, so if you’re friend was installed with one of them my consultant can most likely help them out. But as of 2024 they way they set up customers is different now because…

I want to stay with my utility company:

Yes 100%, you are going to be staying with them. If you actually look on their website they are the ones who are pushing it the most because they can just sell your excess power to your neighbors. So they are going to love you for it, now…

We looked into it before & it didn’t make sense:

Ya 100% it didn’t make sense for anyone! But as of just a few weeks ago they just rolled out the new policy where customers are now opting in for it. I don’t know all the details but my expert does, I’m going to have him…

Can you just email me the quote?

Ya 100%, they are required to email it to you. They’ll also leave you a hand copy when they stop by. What is the best email to have that sent to?…

I shred my bill after I pay it:

Haha you’re just like me! They just need one within the last 6 months, do you have any of them laying around? If not, no big deal, I’ll show you how easy it is to pull up the online statement…

Can I just email you the bill:

Ya I know you’re super busy right now, the consultants actually take the 12 month usage off of your bill and use it to generate your report so that it is ready by the time they get here. I submit 5-10 of these a day so I know how to quickly get that bar graph so I can get out of your hair. Let’s just log into your account real quick…

My spouse is the one who handles all the bills:

Haha you’re just like me then! The consultant is gonna be the one who brings the report by for when both of you are home, all they need to create that report is the bar graph showing how much power you all use. We know you are super busy and we don’t want to have to stop by 2 more times, so if you’ll just call them real quick so we can see the online statement then I will be out of your hair…

I don’t feel comfortable showing you my bill:

Ya the only thing on your bill is your name, address, and account number which we already know, the only thing we need to collect from there is just the bar graph that shows how much electricity you use. So if you want to just bring the bar graph section that works just great, I do this 5-10 times a day haha…

Solar is a scam:

Funny enough I have actually heard that before, sounds like you know someone who had a bad experience. As of just a few months ago they have completely changed how solar works and customers have been obsessed about it. I don’t know all of the details but the consultant does, I’m gonna have him…

I’m renting:

Ya as long as you have a decent relationship with the homeowner they pay you a cash bonus just for getting us in contact with them, are they a friend or family member of yours? Awesome if you will just give them a call real quick I’ll show you how the bonus works…

MOST COMMON OBJECTIONS